Please review your order carefully before completing checkout. We do not provide refunds or exchanges for personal preference or change-of-mind reasons, including but not limited to:

• Deciding not to use the product
• Purchasing another product afterward
• Incorrect color selection
• Incorrect size selection
• Incorrect checkout selection or accidental purchase

Customers may submit an after-sales claim if they receive:

• Damaged products
• Incorrect products
• Improper or defective products that cannot function or be used as described
• Missing items from the package

Claims must be submitted within 3 × 24 hours from the delivery completion timestamp recorded by the courier.

Claims submitted beyond this period may not qualify for after-sales review.

Claims must be submitted through the designated TMY After-Sales Form.

For after-sales claim submissions, please refer to this form.

To support claim verification, customers are required to provide:

• Complete unboxing video from before opening the package until all package contents are fully shown
• Clear supporting photographs where necessary
• Relevant order information

Incomplete documentation may result in claim rejection.

Issue identified → Submit TMY After-Sales Form within the claim period → Claim reviewed by The Minimalist Yogi Customer Support Team → Customer selects the preferred approved after-sales solution. Available after-sales options include:

• One (1) approved exchange or redelivery opportunity, subject to verification; or
• Direct Refund:
  * 100% refund of the original purchased item value for approved missing or incorrect item claims (without exchange or redelivery); or
  *Partial refund for approved defective or damaged products, according to the Partial Refund Policy.

Exchange and after-sales requests are generally reviewed and responded to within 2 × 24 operational hours from submission.

TMY After-Sales operational hours: Monday – Friday, 09:00 – 17:00 WIB. No after-sales activity is conducted during weekends or public holidays.

Eligible products may receive one (1) exchange opportunity only.

Approved cases include:

• Damaged products
• Incorrect items sent
• Missing items
• Improper or defective products that cannot function or be used as intended

For approved exchange or redelivery cases, The Minimalist Yogi Customer Support Team will provide guidance throughout the process. Shipping costs for approved cases will be covered by The Minimalist Yogi.

If an approved exchange does not resolve the issue, or is no longer applicable based on verification and internal review, customers may become eligible for the applicable refund option.

Customers may choose an approved direct refund instead of proceeding with an exchange or redelivery.

Once the direct refund option is selected:

• No exchange or redelivery will be provided afterward for the same approved claim.
• The after-sales case will be considered resolved once the refund has been completed.
• No product return is required unless otherwise requested by The Minimalist Yogi.
  

Selecting a direct refund permanently closes eligibility for future exchange or redelivery requests related to the same approved claim.

The Minimalist Yogi provides a Partial Refund Policy as a goodwill after-sales solution for approved defective or damaged products.

Although certain product issues may arise from factors beyond our control, including third-party courier handling, storage, or transportation, we believe our customers deserve a fair and practical resolution. As a gesture of goodwill, eligible verified claims may receive a partial refund without requiring product return.

Approved refund amounts may be:

• Up to 50% of the purchased goods value for all Essentials, except Fortitude Mat.
• Up to 40% of the purchased goods value for Fortitude Mat.
  

Refund calculations apply only to the purchased goods value and exclude:

• Shipping charges
• Services fee
• Payment processing fees
• Other transaction-related costs

Approved refunds will be processed through the original payment method where applicable.

Refund approval remains subject to verification and internal review by The Minimalist Yogi.

Customers may choose a 100% Direct Refund instead of exchange or redelivery for approved missing item or incorrect item claims.

Eligible refunds include:

• Missing item(s) from an order.
• Incorrect item(s) delivered.
  

Approved refunds will be based on the original purchased item’s value, regardless of the value of the incorrect item received.

Example:

• You purchased Pure Essential Mat (Rp. 839.000) but received a Solacing Yoga Strap (Rp. 179.000).
• If you choose Direct Refund, the refund will be Pure Essential good value of Rp. 839.000, being the value of the item originally ordered, without requiring
• ⁠a return of incorrect item(s) you received
• ⁠or an exchange or redelivery of correct item(s) you ordered

Refunds or exchanges do not apply to:

• Normal wear and tear, deterioration from regular use, or product conditions inconsistent with the original condition shown in the submitted unboxing documentation or initial claim
• Minor color variations caused by screen display differences
• Damage resulting from improper use, storage, cleaning, modification, or handling
• Courier-related delivery delays outside our control
• Personal preference or change-of-mind reasons

Eligible products include a one-time guarantee claim within six (6) months from order completion if the product becomes damaged or no longer performs according to its stated product description under normal intended use.

Approved guarantee claims may receive one (1) exchange opportunity only. Customers who have previously completed an after-sales claim for the same order are no longer eligible for the six-month guarantee program. Guarantee approval remains subject to verification and internal review by The Minimalist Yogi.